Support — Stellar Pixel Group

01 — Contact

Response time Within 3 business days

Language English

Email is the fastest way to reach us. Include the details under reporting a bug — it saves a round trip and gets you a fix sooner.

02 — Common Issues

The game won't start, or crashes on launch

Update your graphics drivers (NVIDIA, AMD, or Intel) to the latest version.
In Steam, right-click Le Canoe → Properties → Installed Files → Verify integrity of game files.
Make sure Windows and the Microsoft Visual C++ Redistributable are up to date.
Temporarily disable overlays — Discord, MSI Afterburner, RivaTuner, GeForce Experience. These are a frequent cause of launch crashes.

Still won't launch? Email us your log and crash files (paths below).

Poor performance or low frame rate

Lower Shadows, Effects, and Reflections first — these cost the most on the river.
Drop the resolution scale before dropping the display resolution.
Close background applications, especially browsers and capture software.
On laptops, confirm the game is using your dedicated GPU rather than integrated graphics.

My controller isn't detected

Connect the controller before launching the game.
In Steam, open Settings → Controller and confirm support for your controller type is enabled.
Disconnect other input devices — wheels, flight sticks, second controllers — that may be claiming the slot.

My save is missing or won't load

Saves live here on Windows:

%LOCALAPPDATA%\LeCanoe\Saved\SaveGames

Paste that into File Explorer's address bar to open it. Don't delete anything — zip the folder, send it over, and we'll take a look.

No audio, or audio is cutting out

Check the correct output device is selected in Windows sound settings while the game is running.
Set your device to 48000 Hz, 24-bit under Windows → Sound → Device properties.
Unplug and replug USB headsets, then restart the game.

Refunds

Refunds are handled by Valve, not by us. Request one through Steam Support — generally available within 14 days of purchase and under 2 hours of playtime.

We'd rather fix your problem than lose you, though. Email us first and give us a chance.

03 — Reporting a Bug

Copy this into your email and fill it in:

What happened:
What I expected instead:
Steps to reproduce:
  1.
  2.
  3.
How often it happens:  (every time / sometimes / once)
Game version:
OS / CPU / GPU / RAM:

Attach a screenshot or short clip if you can — a five-second video is worth a page of description.

Where to find your log and crash files

Paste these into the File Explorer address bar:

%LOCALAPPDATA%\LeCanoe\Saved\Logs
%LOCALAPPDATA%\LeCanoe\Saved\Crashes

Zip the newest files from each folder and attach them. They contain no personal information beyond your hardware and file paths.

Your system specs

Press Win + R, type dxdiag, press Enter, then click Save All Information… and attach the file.

04 — Before You Email

Verify your game files through Steam (Properties → Installed Files).
Update your graphics drivers.
Restart your PC — genuinely, this clears a surprising share of driver and audio issues.